Update from the Capitas team.

Last updated: Friday 20th March 2020

We want to take this opportunity to let our customers, introducers, funding partners and stakeholders know what we’re doing in response to the current Coronavirus outbreak. Whilst the situation is ever changing, here’s how we are responding as a business:

Our customers

The spread of Coronavirus is causing disruption to all businesses and individuals globally. We are working around the clock to ensure that both our existing and future customers receive the service level they would expect. It’s business as usual here at Capitas and we will work with our partners to ensure all customers are kept up to date on any potential delays or changes in circumstance.

We recognise the potential impact the effects of Coronavirus may have on business cashflow and are available to support with discussions around refinancing of existing assets, as well as funding energy and cost saving measures to ensure minimal risk of business disruption.

We are also closely monitoring the developments in government support available to UK businesses, and are on hand to provide any advice or guidance to our customers on how this may be of benefit.


Our partners

We are currently reaching out to all our Introducers and Supplier partners to understand their working practices over the coming weeks and how we can support them in keeping their businesses operational in these adverse conditions.

At this time, we have transferred all face-to-face meetings to a video or phone call and kindly ask that partners do not visit our Esher office until further notice.

We also welcome requests for financial guidance from our partners during this period, and we will do all we can to provide financial support wherever possible.

Our team

Our team are now fully working from home and are fully equipped to continue delivering first class customer support. If you have any questions (Coronavirus related or not), don’t hesitate to reach out and in a way that suits you best.

Many thanks and stay safe,

Darren Riva, CEO